Please carefully read our cancellation policy. Our team and hosts are instructed to follow this policy and rules and you should not expect exceptions to be made.
The total price of the reservation will be charged right away after booking and is non-refundable except in the following cases:
- At least 30 days before check-in, full refund (minus credit card processing fees)
- Between 14 and 30 days before check-in, 50% refund
- Under 14 days, no refund
The circumstances above do not apply in the case of Holiday Bookings (between December 15th and January 10th). If any date of the booking falls between December 15th and January 10th, the full booking is 100% non-refundable and non cancelable, with no consideration of the cancellation request date.
To submit a cancellation, you must email us as [email protected] with the subject line set as "Cancelation Request"