Cancellation Policy

Please carefully read our cancellation policy. Our team and hosts are instructed to follow this policy and rules and you should not expect exceptions to be made. 

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The total price of the reservation will be charged right away after booking and is non-refundable except in the following cases: 

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• If your reservation check-in date is more than 14 days away, you may cancel within 48 hours of payment to receive a full refund minus credit card processing fees.

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• If you cancel more than 14 days (defined as greater than 336 hours) before your reservation check-in date, you will receive a 50% refund.

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• If you cancel less than 14 days (less than 336 hours) before your reservation check-in date, you will not receive any refund

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To submit a cancellation, you must email us as cancel@casitamx.com with the subject line set as "Cancelation Request"

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